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Fragmented index can slash your performance within WorkSite
“Right now in your data center, a vicious, unforgiving villain is slowly draining the performance from your database servers. It strikes without warning and doesn’t leave a trace in event logs or...
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Refresh? How long? | FileSite close-up
As I mentioned in another post, diagnosing why Outlook Hangs on Drag-Drop: there are registry settings that control the Refresh behavior in iManage FileSite. Three settings control refresh directly,...
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Duelling Previews in Outlook 2007 and FileSite
Both FileSite and Outlook provide preview areas, but these are not interchangeable. Sometimes the Outlook Reading Pane becomes enabled – incorrectly – for a particular FileSite folder. Users often...
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Outlook crashes on launch? Maybe tangled NETs
If you (or your firm) have never experienced this problem, please don’t let this post plunge you into terror. It does not occur all that often: personally, I have never encountered this problem in the...
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FileSite Missing Pieces – desktop troubleshooting
FileSite can get into some odd states with missing toolbars. Exactly what is it missing? If this is a new install, are you sure you finished installing everything? Kind-of alive but crucial pieces are...
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Email gone AWOL – Dragged it to FileSite… and now what?
If you’ve contributed an email to a FileSite folder, but it is inexplicably not appearing in the folder, follow these checklist steps to narrow down why it is not appearing. After each step, check if...
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A viewer for this format is not available. FileSite 8.2
Symptom With a fresh install of FileSite, the OutsideIn viewer sometimes does not load correctly in the Outlook preview pane. Instead a message is displayed in the preview pane. ‘Sorry. A viewer for...
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View perspective: Outlook 2010 and FileSite
Outlook cannot display this view. Sorry, FileSite. Having trouble a with FileSite view in Outlook 2010? Is it repeatedly garbled (e.g. Outlook flag column included)? Perhaps it’s not available,...
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Check out WorkSite’s Check in | FileSite close-up
iManage’s desktop applications – whether it’s FileSite, DeskSite, or Email Management – are each closely integrated into the Microsoft Office suite. WorkSite acts as a gate-keeper so that multiple...
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Clearing Internet Explorer’s history and cookies
The following steps will walk you through clearing out the browsing history and cookies from Internet Explorer, in a way suitable for clearing a server before major software installation. Or, you might...
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Server upgrades, War, Peace, and other trivialities
I’ve been visiting the seamy underbelly of Windows Server a lot recently. In particular, I’ve installed (and uninstalled and reinstalled and backed out) a set of services without achieving a successful...
View ArticleWorkSite folder deleted accidentally?
After a folder or a tree of folders has been deleted, it is a slow, complex, manual process to reverse-engineer the folder and its contents. There is no restore-from-trash option – neither for users...
View ArticleFileSite icons missing or blank?
Outlook is showing generic icons: How do I restore FileSite’s specific icons? Sometimes the FileSite or Email Management icons get misplaced. In my experience, the problem usually affects only one...
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